{"id":311,"date":"2025-05-29T03:03:35","date_gmt":"2025-05-29T03:03:35","guid":{"rendered":"https:\/\/libranzaplus.com\/?page_id=311"},"modified":"2025-07-03T00:48:42","modified_gmt":"2025-07-03T00:48:42","slug":"pqr","status":"publish","type":"page","link":"https:\/\/libranzaplus.com\/index.php\/pqr\/","title":{"rendered":"PQRS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"311\" class=\"elementor elementor-311\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9f46d9 e-flex e-con-boxed e-con e-parent\" data-id=\"d9f46d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b50fb4 elementor-widget elementor-widget-heading\" data-id=\"2b50fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfTienes alguna solicitud o inconformidad?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f372a80 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f372a80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si tienes una petici\u00f3n, queja o reclamo, completa el formulario y te responderemos con atenci\u00f3n, respeto y en el menor tiempo posible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba04df8 e-flex e-con-boxed e-con e-parent\" data-id=\"ba04df8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77fc09b e-con-full e-flex e-con e-child\" data-id=\"77fc09b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49aa5b0 elementor-widget elementor-widget-heading\" data-id=\"49aa5b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfNecesitas ayuda o quieres contarnos algo?\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae101d2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ae101d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Estamos aqu\u00ed para escucharte.<\/strong><br data-start=\"524\" data-end=\"527\" \/>Puedes escribirnos si tienes una petici\u00f3n, queja o reclamo. <strong>Te acompa\u00f1amos paso a paso.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f1fddfd e-con-full e-flex e-con e-child\" data-id=\"f1fddfd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7abbaa elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"b7abbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"311\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"b7abbaa\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQRS\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"311\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombres\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Nombres\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_955ee72 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_955ee72\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tApellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_955ee72]\" id=\"form-field-field_955ee72\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Apellidos\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_43e32cb elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_43e32cb\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de Doc\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_43e32cb]\" id=\"form-field-field_43e32cb\" class=\"elementor-field-textual elementor-size-xs\">\n\t\t\t\t\t\t\t\t\t<option value=\"CC\">CC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"TI\">TI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PPT\">PPT<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RC\">RC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PASAPORTE\">PASAPORTE<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_265c59b elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_265c59b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_265c59b]\" id=\"form-field-field_265c59b\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"N\u00famero de documento\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Correo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_c98a6d4 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c98a6d4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_c98a6d4]\" id=\"form-field-field_c98a6d4\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Celular\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_470ef09 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_470ef09\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPagadur\u00eda\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_470ef09]\" id=\"form-field-field_470ef09\" class=\"elementor-field-textual elementor-size-xs\">\n\t\t\t\t\t\t\t\t\t<option value=\"COLPENSIONES\">COLPENSIONES<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CREMIL\">CREMIL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CASUR\">CASUR<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"COMPANIA DE SEGUROS BOLIVAR S A\">COMPANIA DE SEGUROS BOLIVAR S A<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CONSORCIO FOPEP\">CONSORCIO FOPEP<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"FIDUPREVISORA\">FIDUPREVISORA<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ASULADO SEGUROS DE VIDA S A\">ASULADO SEGUROS DE VIDA S A<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"COLFONDOS\">COLFONDOS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"POSITIVA COMPANIA DE SEGUROS\">POSITIVA COMPANIA DE SEGUROS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"EJERCITO\">EJERCITO<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PROTECCION\">PROTECCION<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MAPFRE SEGUROS GENERALES DE COLOMBIA S A\">MAPFRE SEGUROS GENERALES DE COLOMBIA S A<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"COMPANIA DE SEGUROS BOLIVAR S A ARL\">COMPANIA DE SEGUROS BOLIVAR S A ARL<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"PORVENIR\">PORVENIR<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SEGUROS ALFA S A\">SEGUROS ALFA S A<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ANDINA COMPANIA DE SEGUROS DE VIDA S A\">ANDINA COMPANIA DE SEGUROS DE VIDA S A<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"MINISTERIO DE DEFENSA PENSIONADOS\">MINISTERIO DE DEFENSA PENSIONADOS<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"SEGEN - TEGEN\">SEGEN - TEGEN<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_93873a3 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_93873a3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMensaje\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-xs\" name=\"form_fields[field_93873a3]\" id=\"form-field-field_93873a3\" rows=\"4\" placeholder=\"Cu\u00e9ntanos lo que pas\u00f3 o necesitas\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar Mensaje<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfTienes alguna solicitud o inconformidad? Si tienes una petici\u00f3n, queja o reclamo, completa el formulario y te responderemos con atenci\u00f3n, respeto y en el menor tiempo posible. \u00bfNecesitas ayuda o quieres contarnos algo? Estamos aqu\u00ed para escucharte.Puedes escribirnos si tienes una petici\u00f3n, queja o reclamo. Te acompa\u00f1amos paso a paso.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-311","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/pages\/311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/comments?post=311"}],"version-history":[{"count":21,"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/pages\/311\/revisions"}],"predecessor-version":[{"id":474,"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/pages\/311\/revisions\/474"}],"wp:attachment":[{"href":"https:\/\/libranzaplus.com\/index.php\/wp-json\/wp\/v2\/media?parent=311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}